Frequently Asked Questions
Will this take long?
This depends largely on how much data you have to enter (dependents, medical conditions, etc) and whether you are taking coverage. Also, it is helpful to have the information listed on the next page ready before starting. On average, it takes less than 30 minutes.
Will I be asked medical questions?
Yes, if you wish to enroll in your company’s medical plan, the collection and confirmation of your current medical information is a required part of the application and enrollment process.
What if I'm waiving coverage?
Even if you're waiving coverage, you must still create an account unless directed otherwise. However, you will not be required to enter any medical information about you or your dependents. On average, it takes someone waiving coverage about 10 minutes to create an account and sign.
I don’t want to enter my social security number, do I have to?
Enrollment systems use SSNs for the purpose of aiding employees applying for medical coverage. This includes providing medical carriers with SSNs where required. SSNs are protected and can only be viewed by authorized personnel. If you are still uncomfortable, it will allow you to just enter the last four digits and still move forward through the application process, for example (222-22-5273)
Can I use my cellphone or tablet to complete my application?
You may begin the application process on a phone or tablet, however it will not allow you to sign off on your application and other issues can occur during the process, we suggest you complete the application in a private location where you will have about 30 minutes to complete the process.
I am still in my waiting (eligibility) period, do I need to complete an application?
Yes, if you are to become eligible within 60 days of effective date we suggest you complete the application so your employer is given the most accurate quote.
What if I have more questions?
After logging in, additional help and answers to frequently asked questions are provided throughout the site, including multiple ways to contact us or your benefits broker.